Virtual Event
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Effective Customer Case Management
Virtual Event
Effective Customer Case Management
Enhance your customer case management skills in Dynamics 365. LEARNING TOPICS Customer model – quick overview Cases generation and management Service Level Agreements (SLAs) Queue management and routing rules Email to Case, using Power Automate The Customer Service Portal – an introduction Using Customer Service dashboards Lessons from the field WHAT YOU GET In-depth, focussed coaching on a specific ...
£94.80
