Virtual Event
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Aftersales KPI’s for Sales Managers – June 2024
June 19 @ 10:30 am - 3:30 pm BST
Virtual Event
£100.00 - £150.00
Feel confident and competent with the 10 key performance indicators crucial for effective Aftersales department management
Course Overview:
This specialised training program is tailored for automotive Sales Managers aiming to progress to the position of Head of Business. Participants will delve into the key performance indicators (KPIs) essential for effective Aftersales department management. The curriculum includes practical exercises to ensure managers can effectively interpret and leverage these KPIs to enhance business outcomes.
Key Benefits:
- Enhanced Decision-Making Skills: Utilise KPIs for strategic decision-making to improve department performance.
- Leadership Development: Develop the necessary leadership skills to manage a thriving Aftersales team and business operations.
- Career Advancement: Prepare for upper management roles with essential skills for high-level business management.
- Networking Opportunities: Engage with fellow Sales managers, exchange insights, and expand your professional network.
Key Takeaways for Participants:
- Understanding Essential KPIs: Master KPIs including sales growth, customer satisfaction, service retention rates, and profitability.
- Strategic Application of KPIs: Apply KPIs strategically to understand the Aftersales processes, enhance customer service, and boost team performance.
- Data-Driven Management Techniques: Learn KPI calculations to help manage trends, set realistic targets, and fulfill business goals.
- Leadership Skills for Business Management: Develop effective leadership qualities that promote team unity, operational efficiency, and innovation.
- Preparation for Senior Roles: Gain the competencies needed to ascend to a Head of Business role.
Course Format:
- Duration: 5.5 Hours
- Mode: Online Live Sessions
- Post-Course Action Plan: Participants will develop a SMART (Specific, Measurable, Achievable, Relevant, Time-bound) action plan tailored to their unique professional goals and organisational context. This plan will guide the application of learned skills in real-world settings, ensuring ongoing personal and professional development.
Registration and Contact Information:
- Start Date: 19 June 2024
- Course Fee: £200
